Returns & Exchanges

At Shop NZ, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unused items in their original packaging. Whether you have changed your mind or received a faulty product, our dedicated team is here to ensure a smooth and fair resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or return authorization form.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized NZ Post location or scheduled courier pickup point.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or dispatch your exchange item within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing